Welcome to our Christmas wonderland! At Festive Home, we’re dedicated to making your holiday preparations as magical as the season itself. Below you’ll find answers to our most commonly asked questions.

🎁 Product Questions

What types of Christmas costumes do you offer?
We specialise in a wonderful range of Christmas fancy dress including Angel costumes, Elf costumes, and Baby Christmas Costumes – perfect for creating those picture-perfect family moments!
Do you have Christmas party supplies?
Absolutely! From Christmas crackers and party tableware to Christmas games and decorations, we have everything you need to host the perfect Christmas celebration.
What’s included in your Christmas Eve Boxes?
Our magical Christmas Eve Boxes are carefully curated to create unforgettable family traditions, containing special surprises to make Christmas Eve as enchanting as Christmas Day itself!

🚚 Delivery & Shipping

What are your delivery options?
We offer two magical delivery options:
• Standard Shipping (£12.95): 1-2 days processing + 10-15 days delivery via DHL/FedEx
• Free Shipping: On orders over £50 – 1-2 days processing + 15-25 days via EMS
Do you ship internationally?
Yes! We bring Christmas cheer worldwide from our home in Canterbury. We ship globally, though we cannot deliver to some remote areas and parts of Asia (you’ll see the full list during checkout).
How can I track my order?
Once your Christmas magic is on its way, we’ll send you a tracking number so you can follow your package’s journey – perfect for planning your Christmas party preparations!
When should I order to ensure Christmas delivery?
We recommend ordering at least 3-4 weeks before Christmas to ensure your festive essentials arrive with plenty of time for celebrations.

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your Christmas shopping as convenient as possible.
Is my payment information secure?
Absolutely! We use industry-standard encryption to ensure your payment details remain safe and secure, just like the presents under your Christmas tree!

📦 Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the receipt of your items. Because we believe every Christmas experience should be perfect, just like the memories you’re creating.
What if I’m not completely delighted with my purchase?
Christmas should be perfect! If you’re not completely delighted, please contact our customer care team within 15 days of receiving your items, and we’ll help make things right with Christmas spirit.
How do I start a return?
Simply email our customer care team at [email protected] with your order details, and we’ll guide you through the process with Christmas cheer!

🎅 Customer Service

How can I contact customer service?
Our friendly customer care elves are always here to help at [email protected]. We’re dedicated to ensuring your Christmas experience is truly magical!
Where are you located?
We’re based in the Christmas-loving city of Canterbury at 82 Best Lane, Canterbury, CT8A 3IN, creating magical Christmas experiences since day one!

Still have questions? Our Christmas-loving team is here to help!

📧 Email: [email protected]

📍 Address: 82 Best Lane, Canterbury, CT8A 3IN

Thank you for trusting Festive Home with your Christmas celebrations. We’re not just delivering packages – we’re delivering the magic that brings families together! 🎄