Privacy Policy

At Festive Home, we believe in creating magical Christmas experiences while protecting your privacy as carefully as we wrap your Christmas presents. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at christmastreesforsales.com.

Information We Collect

To make your Christmas shopping experience as joyful as Christmas morning, we collect:

• Personal Details: Name, email address, shipping address, and contact information when you place orders for our Christmas costumes, decorations, and party supplies
• Payment Information: Secure payment details through our trusted partners (Visa, MasterCard, JCB, PayPal) – we never store your full payment details on our servers
• Order Information: Details of the Christmas items you purchase, from angel costumes to Christmas crackers
• Technical Data: IP address, browser type, and device information to improve your shopping experience
• Communication Records: Any messages you send to our customer care elves

How We Use Your Information

We use your information to spread Christmas cheer by:

• Processing your orders for Christmas fancy dress, decorations, and party supplies
• Providing customer support from our team of helpful elves
• Sending order confirmations and shipping updates
• Improving our website and Christmas product offerings
• Preventing fraud and ensuring the security of your data
• Complying with legal obligations

Data Sharing and Disclosure

We treat your data like precious Christmas ornaments – with care and respect. We only share your information with:

• Payment Processors: Secure partners like PayPal and card providers to complete your transactions
• Shipping Partners: To deliver your Christmas Eve boxes and decorations worldwide (except some remote areas and parts of Asia)
• Legal Requirements: When required by law or to protect our rights and customers

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as you carefully wrap presents to keep them safe until Christmas morning, we protect your data with:

• Industry-standard encryption technology
• Secure servers protected by firewalls
• Regular security assessments and updates
• Limited access to your personal information

We retain your data only as long as necessary to serve you and meet legal requirements.

International Data Transfers

Since we ship Christmas cheer worldwide from our home in Canterbury, your data may be transferred internationally. We ensure all transfers comply with data protection laws and provide adequate protection for your information.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate data
• Request deletion of your personal information
• Object to processing of your data
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact our customer care elves.

Cookies and Tracking Technologies

Like sprinkles on Christmas cookies, we use cookies and similar technologies to:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Improve your browsing experience
• Provide relevant content about our Christmas products

You can control cookie settings through your browser preferences.

Children’s Privacy

While we sell baby Christmas costumes and family-friendly products, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this policy as our Christmas offerings grow. Significant changes will be communicated through our website or directly to you. Please check back periodically for updates.

Contact Our Customer Care Elves

Thank you for trusting Festive Home with your Christmas celebrations. We’re committed to protecting your privacy while helping create magical Christmas memories for you and your family!