Term and Conditions

Welcome to Festive Home! By accessing our website at christmastreesforsales.com and making a purchase, you agree to these Terms and Conditions. Please read them carefully to ensure a magical and smooth experience with us. Our goal is to bring the joy of Christmas to your doorstep, and these terms help protect both you and us as we spread festive cheer together.

1. User Obligations and Responsibilities

As a user of Festive Home, you agree to:

• Provide accurate and complete information when placing an order, including your shipping address and payment details.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from our site without permission.
• Be responsible for maintaining the confidentiality of your account details, if applicable.

If you fail to meet these obligations, we may cancel your order or restrict access to our services. We value your cooperation in making Festive Home a safe and joyful place for all.

2. Product and Service Description

At Festive Home, we specialise in high-quality Christmas products to make your celebrations unforgettable. Our offerings include:

• Angel costumes, Baby Christmas Costumes, Elf Costumes, and other Christmas fancy dress items.
• Christmas Decorations, Christmas Eve Boxes, Christmas Crackers, and Party Accessories.
• Christmas Games, Wrapping, and Tableware to complete your festive setup.

All products are described as accurately as possible on our website. However, slight variations in colour or design may occur due to screen settings. If you have any questions, feel free to contact our customer care team at [email protected].

3. Order and Payment Terms

Placing an order with Festive Home is easy and secure:

• Order Processing: Orders are processed within 1-2 business days. Those placed before 2 PM GMT are handled the same day, while weekend orders are processed on Monday.
• Shipping: We ship to most regions worldwide, excluding Asia and remote areas. Options include:
  • Standard Shipping (£12.95 via DHL or FedEx): Delivered in 10-15 business days after dispatch.
  • Free Shipping (on orders over £50 via EMS): Delivered in 15-25 business days after dispatch.
  During peak seasons, allow extra time for delivery—order early to avoid disappointment!
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you will be charged only upon order confirmation.
• Order Changes/Cancellations: You may cancel an order within 24 hours of placement by contacting us. After that, orders cannot be altered as our elves start preparing them right away.

If an item is out of stock, we will notify you and issue a refund or suggest an alternative.

4. Intellectual Property

All content on Festive Home, including text, images, logos, and product designs, is owned by us or our licensors and is protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent. We put heart and soul into creating a festive experience, and we appreciate your respect for our work.

5. Liability Limitations

While we strive for perfection, Festive Home’s liability is limited as follows:

• We are not responsible for delays caused by shipping carriers, customs, or unforeseen events like weather disruptions.
• Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.
• We ensure products meet safety standards, but you are responsible for using them as intended (e.g., Christmas Crackers should be handled with care).

This does not affect your statutory rights as a consumer. If you receive damaged or incorrect items, contact us immediately at [email protected] with photos, and we’ll resolve it promptly.

6. Returns and Refunds

We want your Christmas to be magical, so we offer returns and exchanges within 15 days of receipt. Key points:

• Items must be in original condition—unworn, unused, and with all tags and packaging intact.
• Non-returnable items include Christmas Crackers, opened Party Tableware, unsealed Wrapping, and opened Fancy Dress Accessories.
• To initiate a return, email us at [email protected] within 15 days. We’ll provide instructions, and you’ll ship items to: Festive Home Returns, 82 Best Ln, Canterbury, GB CT8A 3IN.
• Refunds are processed in 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the error was ours.

For exchanges, we’ll help you find a different size or style, subject to availability.

7. General Provisions

These Terms and Conditions are governed by the laws of the United Kingdom. If any part is found invalid, the rest remains enforceable. We may update these terms periodically, so check back for changes. By using our site, you agree to the latest version.